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Frequently asked questions
Q1. What payment methods do you accept?
We accept a variety of payment methods including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For rentals, we also offer monthly payment plans through trusted financing partners.
Q2. How does the rental process work?
To rent a phone, simply select the model you want, choose the rental duration, and complete the checkout process. We’ll ship the phone to your address, and at the end of the rental period, you can either return the phone or extend the rental. All rentals include insurance and support.
Q3. Can I purchase a phone that I am currently renting?
Yes, you have the option to purchase a phone you are renting. Please contact our customer service team to discuss the purchase price and arrange the transaction.
Q4. What is your return policy for purchased phones?
We offer a 30-day return policy for all purchased phones. If you are not completely satisfied with your purchase, you can return the phone in its original condition for a full refund or exchange. Please ensure the phone is returned with all original accessories and packaging.
Q5. What does the warranty cover?
Our warranty covers any manufacturing defects in materials and workmanship for a period of 12 months from the date of purchase or rental. It does not cover accidental damage, loss, or unauthorized repairs. For rental phones, the warranty is included for the entire rental period.
Q6. How do I return a rented phone?
To return a rented phone, please use the prepaid return label included in your original shipment. Pack the phone securely in its original packaging, affix the return label, and drop it off at the nearest shipping location. Please ensure the phone is returned in good condition to avoid any additional charges.
Q7. Can I upgrade my rented phone to a newer model?
Yes, you can upgrade your rented phone to a newer model at any time during your rental period. Simply contact our customer service team to arrange the upgrade and adjust your rental agreement accordingly.
Q8. What should I do if my phone is lost or stolen during the rental period?
If your phone is lost or stolen during the rental period, please report it to our customer service team immediately. We offer optional insurance plans that cover theft and loss. If you opted for this insurance, we will guide you through the claim process. If not, you may be responsible for the replacement cost of the phone.
Q9. How can I contact customer support?
You can contact our customer support team via email at support@phoneshouse.co.uk , Our support team is available Monday to Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 4:00 PM.
Q10. Can other information be added to an invoice?
Yes, we can add additional information to your invoice upon request. Whether you need to include a purchase order number, VAT details, or any other specific information for your records or accounting purposes, we can accommodate your needs.